.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-page)}.login-card{background:var(--bg-white);border:var(--border-width) solid var(--border);border-radius:var(--radius-lg);padding:36px 32px;width:360px}.login-card__logo{display:flex;justify-content:center;margin-bottom:24px;background:var(--brand-primary);padding:12px;border-radius:var(--radius-md)}.login-card__title{font-size:16px;font-weight:600;color:var(--text-primary);margin-bottom:4px;text-align:center}.login-card__subtitle{font-size:12px;color:var(--text-secondary);text-align:center;margin-bottom:24px}.login-card__error{background:var(--danger-bg);color:var(--danger-text);font-size:12px;padding:8px 12px;border-radius:var(--radius-sm);margin-bottom:14px}.login-card__submit{width:100%;height:34px;font-size:13px;font-weight:500;margin-top:6px;justify-content:center}.topbar{position:fixed;top:0;left:0;right:0;height:var(--topbar-height);background:var(--brand-primary);display:flex;align-items:center;padding:0 14px;gap:12px;z-index:100}.topbar__search{display:flex;align-items:center;gap:6px;width:200px;height:26px;background:#ffffff1f;border-radius:var(--radius-sm);padding:0 10px;flex-shrink:0}.topbar__search svg{color:#fff9;flex-shrink:0}.topbar__search input{background:transparent;border:none;color:#fff;font-size:12px;width:100%;outline:none}.topbar__search input::placeholder{color:#ffffff80}.topbar__search:focus-within{background:#fff3}.topbar__right{margin-left:auto;display:flex;align-items:center;gap:10px}.topbar__bell{position:relative;display:flex;align-items:center;cursor:pointer;color:#fffc;padding:4px;border-radius:var(--radius-sm);transition:background var(--transition)}.topbar__bell:hover{background:#ffffff1a}.topbar__bell-dot{position:absolute;top:2px;right:2px;width:8px;height:8px;background:var(--brand-accent);border-radius:50%;border:1.5px solid var(--brand-primary)}.topbar__avatar{position:relative}.topbar__avatar-circle{width:28px;height:28px;border-radius:50%;background:var(--brand-accent);color:#fff;font-size:11px;font-weight:500;display:flex;align-items:center;justify-content:center;cursor:pointer;-webkit-user-select:none;user-select:none;flex-shrink:0}.topbar__dropdown{position:absolute;top:calc(100% + 8px);right:0;width:160px;background:var(--bg-white);border:var(--border-width) solid var(--border);border-radius:var(--radius-md);overflow:hidden;z-index:200}.topbar__dropdown-item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;font-size:12px;color:var(--text-primary);background:none;border:none;cursor:pointer;text-align:left;transition:background var(--transition)}.topbar__dropdown-item:hover{background:var(--brand-light)}.topbar__dropdown-item--danger{color:var(--danger-text)}.topbar__dropdown-divider{height:var(--border-width);background:var(--border);margin:2px 0}.status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.status-dot--online{background:#28a745}.status-dot--busy{background:var(--brand-accent)}.status-dot--away{background:var(--warning-text)}.status-dot--offline{background:var(--muted-text)}.sidebar{position:fixed;top:var(--topbar-height);left:0;bottom:0;width:var(--sidebar-width);background:var(--brand-light);border-right:var(--border-width) solid var(--border);overflow-y:auto;z-index:90;display:flex;flex-direction:column}.nav-item{display:flex;align-items:center;gap:8px;height:32px;padding:0 12px;font-size:12px;color:var(--text-secondary);cursor:pointer;text-decoration:none;transition:background var(--transition),color var(--transition);border-left:2.5px solid 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var(--transition)}.filter-chip:hover{background:var(--brand-light);color:var(--brand-primary)}.filter-chip--active{background:var(--brand-light);color:var(--brand-primary);border-color:#9ab5d8;font-weight:500}.filter-bar__count{margin-left:auto;font-size:11px;color:var(--text-secondary)}.ticket-list{flex:1;overflow-y:auto}.ticket-row{display:flex;align-items:center;gap:8px;padding:9px 14px;border-bottom:var(--border-width) solid var(--border);cursor:pointer;transition:background var(--transition);text-decoration:none;color:inherit}.ticket-row:hover,.ticket-row--selected{background:var(--brand-light)}.ticket-row:hover{text-decoration:none}.ticket-row__info{flex:1;min-width:0}.ticket-row__name{font-size:12px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row__subject{font-size:11px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}.ticket-row__meta{display:flex;flex-direction:column;align-items:flex-end;gap:3px;flex-shrink:0}.ticket-row__time{font-size:10px;color:var(--text-secondary)}.conv-page{display:flex;flex:1;overflow:hidden}.conv-list{width:220px;flex-shrink:0;border-right:var(--border-width) solid var(--border);display:flex;flex-direction:column;overflow:hidden;background:var(--bg-white)}.conv-list__search{padding:8px 10px;border-bottom:var(--border-width) solid var(--border);flex-shrink:0}.conv-list__search 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transparent}.conv-list__item:hover{background:var(--brand-light)}.conv-list__item--active{background:var(--brand-light);border-left-color:var(--brand-primary)}.conv-list__item-name{font-size:12px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:2px}.conv-list__item-preview{font-size:11px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-list__item-meta{display:flex;align-items:center;justify-content:space-between;margin-top:3px}.conv-list__item-time{font-size:10px;color:var(--text-secondary)}.conv-list__unread-dot{width:8px;height:8px;border-radius:50%;background:var(--brand-accent);flex-shrink:0}.conv-list__empty{padding:16px 12px;font-size:11px;color:var(--text-secondary);text-align:center}.thread-panel{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0;background:var(--bg-white)}.thread-header{height:44px;border-bottom:var(--border-width) solid 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var(--radius-sm) var(--radius-sm) 0}.reply-box__tab+.reply-box__tab{border-left:none}.reply-box__tab--reply{background:var(--brand-primary);color:#fff;border-color:var(--brand-primary)}.reply-box__tab--note{background:#fff8e1;color:#5d4037;border-color:#f9a825}.reply-box__textarea-wrap{position:relative}.reply-box__textarea{width:100%;min-height:60px;max-height:160px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:7px 10px;font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);resize:none;box-sizing:border-box;line-height:1.5}.reply-box__textarea:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px 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var(--transition)}.admin-nav-item:hover{background:#1a3a6b0f}.admin-nav-item--active{background:#e0eaf8;color:var(--brand-primary);font-weight:500;border-left-color:var(--brand-primary)}.admin-nav-item--active svg{color:var(--brand-primary)}.admin-content{flex:1;overflow-y:auto;padding:24px;min-width:0}.admin-content__header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:16px}.admin-content__title{font-size:14px;font-weight:500;color:var(--text-primary);margin:0 0 4px}.admin-content__desc{font-size:11px;color:var(--text-secondary);margin:0}.admin-filter-row{display:flex;gap:8px;margin-bottom:14px;align-items:center}.admin-filter-row input{flex:1;height:30px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 8px;font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white)}.admin-filter-row input:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.admin-filter-row select{width:130px;height:30px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 6px;font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);cursor:pointer}.admin-filter-row select:focus{outline:none;border-color:var(--brand-primary)}.agents-table{width:100%;border-collapse:collapse;font-size:11px}.agents-table th{font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-weight:500;text-align:left;padding:6px 8px;border-bottom:var(--border-width) solid var(--border)}.agents-table td{padding:7px 8px;border-bottom:var(--border-width) solid var(--border);color:var(--text-primary);vertical-align:middle}.agents-table tr:hover 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var(--border);border-radius:var(--radius-sm);overflow:hidden}.wf-op-btn{font-size:10px;font-weight:500;padding:3px 10px;background:var(--bg-white);color:var(--text-secondary);border:none;cursor:pointer;transition:background var(--transition),color var(--transition)}.wf-op-btn:first-child{border-right:var(--border-width) solid var(--border)}.wf-op-btn--active{background:var(--brand-primary);color:#fff}.wf-op-btn:disabled{opacity:.4;cursor:default}.wf-empty-hint{padding:10px 14px;font-size:11px;color:var(--text-secondary);font-style:italic}.wf-empty-hint--required{color:var(--danger-text);font-style:normal}.wf-rows{display:flex;flex-direction:column;gap:0}.wf-row{display:flex;align-items:center;gap:6px;padding:7px 12px;border-bottom:var(--border-width) solid var(--border)}.wf-row:last-child{border-bottom:none}.wf-row--action{background:#1a3a6b05}.wf-row__connector{width:36px;flex-shrink:0;font-size:9px;font-weight:700;letter-spacing:.06em;color:var(--text-secondary);text-align:right}.wf-row__connector--action{color:var(--brand-primary)}.wf-row__value{flex:1;min-width:0}.wf-select{height:30px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 6px;font-size:11px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);cursor:pointer}.wf-select:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.wf-select--field{width:155px;flex-shrink:0}.wf-select--op{width:120px;flex-shrink:0}.wf-select--value{width:100%}.wf-select--action-type{width:220px;flex-shrink:0}.wf-input{height:30px;width:100%;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 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